Privacy policy

The privacy policy is intended to help you understand what information we collect when you visit this website, whether you are a registered user or not.

By visiting this website, using its services or otherwise interacting with us, our stores and/or the website, you confirm that you have read and understood the Privacy Policy. You also agree that we may collect, use, store, transfer and disclose personal data that we collect through the website, stores and/or points of sale in accordance with this Privacy Policy.

If you are not already registered with us, we may ask you to do so if we believe it is appropriate to protect your rights or if required by applicable law. If you do not agree to the terms of this Privacy Policy, please do not visit, create an account, or otherwise use this Website. Do not transmit or send personal data to this Website.

1. PERSONAL DATA PROCESSING

When we use “Personal Data” in this Privacy Policy, we refer to any information that allows us to identify you (or a third party, the personal data you provide to us), directly or indirectly. Including any information related to the purchase of goods or services; and information you choose to share with us or third parties when using the website or at points of sale.

We will process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 "Regulation (EU) 2016/679" and the laws of the country.

We reserve the right to conduct additional data processing as required by law or as part of a criminal or other investigation or proceeding.

2. PERSONAL DATA WE COLLECT

2.1 Source of data

We collect your personal data only if you voluntarily provide us with this information.

Example:

Brand sites that distribute our products: when placing an order through the website (and) as a "guest";
Create an account or change your profile;
By setting up a wish list;
Participation in contests, lotteries or promotions;
Site search;
Contact us with a comment or question;
Sign up to receive email newsletters and updates about our latest products and services, store openings, events or promotions;
Or a request to receive order confirmation, delivery confirmation.
Our stores: when filling out our customer card, during informal chats, when you visit our stores or outlets, communicate with us or buy products.
Events: By participating in our events, surveys and market/problem research and other promotions, including online.
Our customer service: when requesting special services or after-sales service;
Email, text and other electronic messages: When communicating between you and us.

If you provide us with the personal information of third parties (such as your family members, other customers or our potential customers), you must ensure that said third parties are informed and authorized about the use of their data as described in this Privacy Policy.

2.2 Types of data

We may collect and use different types of personal data depending on the specific purpose as described below:

Personal data: such as name, surname, gender, age/date of birth, country of origin and other personal data in accordance with applicable law;
Contact details: such as address, email address, telephone number, mobile phone number, fax number (if applicable) and other contact details in accordance with applicable law;
Payment details: such as payment instrument (credit card, debit card), passport number, if necessary for tax or refund reasons;
Information related to the sale: date, products or services provided, place of purchase, product names, purchase amount, VAT number, complaints, returns and other information related to the sale, in accordance with applicable law;
Habits and profiles: such as data about your purchases (purchase history, store where the sale takes place, type, quantity and price of the products you purchased);
Information related to customer relationship management actions and initiatives: date and categories of said actions, as performed or to be performed, and results of said actions);
Shopping habits and preferences: wish list, product categories, color, style, other brands you prefer; information about how you know our brands, sizes, purchase notes, your habits or special needs;
Other information: information about work, education, hobbies and lifestyle;
Family information: marital status, anniversary date, number of children, information about children and other family information, if permitted by applicable law.

3. HOW WE USE PERSONAL DATA

Personal data may be used for the following purposes, depending on the specific circumstances in which you interact with us.

3.1 For online and in-store sales

Your personal data provided by you or collected during any purchase, whether you are a guest or a registered user. That is, basic personal data, contact data, data about your purchases, fiscal data, payment details, sales information and any other data strictly necessary for the delivery of products will be used:

To manage, administer and process your purchases, sales and after-sales services. For example, for administrative activities, accounting, returns, guarantees, tax refunds, if necessary; fraud prevention, communication with you, including by e-mail; to resolve any problems related to the processing of the order or subsequent inquiries related to the order;

To comply with obligations under laws, regulations or EU law (including anti-chargeback laws) and to institute or defend legal claims.

The provision of your personal data is necessary for the above purposes: refusal to do so will make it impossible to complete the purchase.

If required by local law, your data may be processed for these purposes without obtaining your consent, as this is necessary to comply with contractual and legal obligations.

3.2 For specific purposes

Your personal data provided by you or collected when requesting a specific service (for example, registering your profile on our website, handling complaints, requesting information), strictly necessary to fulfill your request, will be used:

to provide services (for example, managing your profile registration processes, managing website authentication, managing your accounts, assisting you and handling any complaints, handling wish lists, tracking any question or contact request you may send to us, also through our customer support);
to manage your newsletter subscription if you are not registered with us.

Providing your personal data for the above purposes is necessary. Failure to do so will make it impossible to fulfill your request.

If required by local law, your data may be processed for these purposes without obtaining your consent, as this is necessary to comply with contractual and legal obligations.